Do I have to be referred by my doctor?
A referral from your doctor is welcome but not necessary unless your injury is related to a Workers’ Compensation claim, a Motor Vehicle Accident, or you are eligible to claim under the Department of Veterans’ Affairs.

Do you accept all health insurance funds?
Yes, we have HiCaps facilities available for your convenience. HiCaps accepts all major health funds. Please bring your health fund card on the day of your appointment in order for us to process your refund. To find out how much your fund will cover for an appointment, you will need to contact your health fund directly.

Can I claim under Medicare?
You can only claim through the Medicare Enhanced Primary Care program (EPC). EPC is a Medicare rebate system for people with chronic or complex ongoing conditions. A patient is able to claim up to five services per calendar year. An EPC plan must be prepared by your GP, who will then refer you to us.

Do you see Workers’ Compensation, Motor Vehicle Accident and Veterans’ Affairs patients?
Yes, but you will need a referral from your GP. Once you let us know your claim number, we will bill the insurer directly.
There is no gap fee for DVA GOLD CARD holders.

What should I wear to my consultation?
Please ensure you wear appropriate clothing to allow adequate assessment and treatment of your injured area. Rest assured, your modesty will always be protected.

Where can I park?
All day parking is available along Simper St. Simper St has been blocked off in the middle of the road, but all day parking available both sides. 4hr parking also available in the Wembley Hotel Carpark.

How long do appointments last and what are the fees?
Specialist Physiotherapist Initial Consult (up to 60 Min) $119
Specialist Physiotherapist Follow-up Consult (up to 30 Min) $99

While many physiotherapy practices offer between 20-40 min appointments, Neil allows up to 1 hour for your first appointment, and 30 minutes for follow-up visits. He knows that hearing your story, conducting a thorough examination, taking the time to educate and treat you, then setting up a simple to follow home plan at your first visit, saves you time and money in the long run.

Contact us now

(08) 6500 0045